Cyber Security Support Engineer - Remote

Cyber Security Support Engineer – Remote

Location – USA (East Coast or within 2 hours of EST)

Remuneration - $50,000 - $80,000 + share options

My client is a leader vulnerability management and is seeking a Technical Support Engineer to provide technical support to an impressive extensive client base.

What You’ll Be Doing:

• Take ownership of reported technical issues, researching, diagnosing, troubleshooting, and resolving them—sometimes collaborating with other teams.
• Provide prompt, accurate, and empathetic technical support via chatbot, ensuring customers receive timely assistance.
• Monitor the company’s own account and escalate any identified issues for resolution.
• Design and implement automation solutions to enhance customer experience and improve operational efficiency.
• Partner with Customer Success to understand clients' challenges and provide tailored technical solutions during onboarding and beyond.
• Resolve complex customer issues, offering advanced technical implementation support.
• Provide technical insights and support for complex sales engagements.
• Gather and share customer feedback, feature requests, and insights with the wider team.

What You’ll Need to Succeed:

• A foundational understanding of Cyber Security, with an interest in Offensive Security techniques.
• Some exposure to Web Application Security Testing (coursework, labs, or hands-on practice is a plus).
• Basic knowledge of APIs and how they interact with web servers.
• Familiarity with the command line on MacOS, Windows, or Linux (no deep expertise needed—just a willingness to learn).
• An interest in networking basics, including TCP/IP, firewalls, and DNS, with a desire to build knowledge in security testing.
• Some knowledge of Cloud services (AWS, Azure, GCP) or security tools like Nmap, or a strong interest in learning them.
• A problem-solving mindset and a proactive approach to troubleshooting.
• A customer-first attitude with clear, empathetic communication skills to ensure users feel supported.

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